Calling Up Strategies

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Contact Centre Operations

About Us

We have assisted a number of centres during their building phase. Simple project management approaches resulting in leading edge centres is our goal.

Performance Management.
Assisting staff to understand and manage performance through use of the tools available in their workplace is central to success. We have developed a simple approach to key management information which is linked to strategic goals and objectives.

Contact Centre Audit.
Using our detailed methodology we can audit your centre against the four areas of planning, leadership and management, operations (people and technology) and performance. A detailed report is provided with recommendations for improvement. Guidance can also be provided on how the achieve best in class operations.

Workplace Learning.
Through our training services, we can provide formal or informal training to support workplace learning in a range of key operational areas.

Key Benefits
Better practice operations
Alignment of goals at strategic and operational levels
Improved customer satisfaction

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