Calling Up Strategies

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Our Projects

General Contact Centre Consulting

A recent assignment saw us assisting in the development of Key Performance Indicator reporting using commercially available products to provide a flexible system which enabled reporting from agent level through to corporate plans at the click of a button. Information was updated frequently with a combination of automated and manual data entry.

Contact Centre Business Opportunity

We were selected to support an existing client develop a strategy for use of video surveillance within support and assistance areas. This project involved researching an exciting area of leading edge video analytics and determining use in a commercial environment.

Contact Centre Training

We work closely with a Registered Training Organisation to develop and deliver certified training programs to our clients. Courses from Certificate III through to Advanced Diploma are available. In addition, general skills and coaching is available to all levels of staff. The main focus over the last two years has been the rollout of the Diploma and Advanced Diploma to students nationally.

Contact Centre Equipment Acquisition and Contract Development

Projects here have involved the preparation of specifications and the management of the procurement process for small and large scale projects as diverse as equipment purchasing through to outsourcing services.

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